Tag Archives: Quality Assurance

Quality Assurance Quarterly Results

Quality Assurance is important to La Vida Felicidad.  We want to be sure that we’re providing the best quality services to our clients, our employees, and the community. Each quarter we review where we’re at with regard to several key indicators, and then La Vida’s Quality Assurance Team summarizes the results of our reviews into a […]

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Focus on Excellence – Reporting on Outcomes

La Vida Felicidad has been implementing a Focus on Excellence initiative to track how we’re doing by our clients, employees, and other stakeholders. Some of the areas we look at are: Cultural competence of our many employees Client satisfaction with the cultural sensitivity of their provider/staff/coordinator Satisfaction with training courses Attendance at day programs Frequency […]

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