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Focus on Excellence – Reporting on Outcomes

La Vida Felicidad has been implementing a Focus on Excellence initiative to track how we’re doing by our clients, employees, and other stakeholders.

Some of the areas we look at are:

  • Cultural competence of our many employees
  • Client satisfaction with the cultural sensitivity of their provider/staff/coordinator
  • Satisfaction with training courses
  • Attendance at day programs
  • Frequency of contact with clients
  • Use of technology
  • Number of volunteers
  • Degree of teamwork
  • Financial health

If you’d like to learn more, please view our full Focus on Excellence report.

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