POSITION SUMMARY:   Under the direction of the Director of Adult Services:  Maintain consumer caseload. Monitor provision of services for the assigned individuals.  Maintain knowledge of DD Waiver Standards, Mi Via Standards and DOH Standards.  Coordinate and provide home visits to consumers. Assist with client intakes. Assist with hiring/training support staff/contractors who work with the individuals. Work closely with individuals in multiple programs.  Support other Programs as needed, work with Electronic records systems.



  1. Knowledge and compliance with policies and procedures of all funding agencies.
  2. Maintain current case files: Office File, home books, working books, field books; responsible for follow up/corrective action needed as a result of Quality Assurance team reviews for files on caseload
  3. Attend IDT meetings, assist in the development of ISP’s, request appropriate funding for individuals needs.
  4. Complete all semi-annual reports; annual assessments, and yearly updates that are required by standards; stay in compliance with these reports as required by standards.
  5. Coordinate and provide home visits/in person visits to DOH/DD Waiver/Respite, CHIS, and Family Living consumers on a monthly basis as required by funding agency.
  6. Monitor and provide documentation on individuals’ safety and general physical health and well-being.
  7. Monitor individuals’ budget and expenses. Provide oversight of financial transactions each month for consumers in the Family Living provision of services and ensure that proper evidence exists for large expenses. Discrepancies must be reported immediately.
  8. Coordinate provider substitutes for individuals as needed.
  9. Coordinate respite care services based upon consumer and family needs and preferences.
  10. Provide advocacy for individuals on an as-needed, individual basis.
  11. Assist in gathering provider performance evaluations.
  12. Make recommendations to hire/fire DOH/DD Waiver Department direct care providers.
  1. Assist with DOH/DD Waiver Department on call service.
  2. Member of Quality Assurance Committee who is responsible for auditing files as needed.
  3. Assist Director of Adult Services with the compilation and completion of monthly Focus on Excellence Reports
  4. Maintain CPR, First Aid and other trainings/certifications as required
  5. Maintain confidentiality in accordance with HIPAA, LVF policy and state and federal lawMaintain professionalism for clients, families, team and community. Must maintain professional boundaries in accordance with best practices.
  6. Maintain professionalism for clients, families, team and community. Must maintain professional boundaries in accordance with best practices.




  • Assist in individual specific training for the direct support staff/contractors in the DOH/DD Waiver Department.
  • Assist with maintenance system for tracking employee/contractor training information and mandatory renewal documentation.
  • Participate in certifications to become a trainer and to then offer DDSD trainings for LVF
  • Ability to work hours outside of traditional type hours – evenings, weekends may be required dependant on individual’s needs
  • Perform other duties as assigned by the Director of  Adult Services or Executive Director




Monitor/Oversee Contracts signed by the Independent Contractor, ensuring compliance and implementation of services to individuals served:

Caseload varies as does the number of Independent Contractors.

  • Independent Contractors for Caseload of Family Living Providers,
  • Independent Contractors for Sub-Care under Family Living Providers,
  • Independent Contractors for Caseload of DD Respite, as needed,
  • Independent Contractors for DOH Caseload, as needed,
  • CIHS – DSP-Skill Trainer, as needed,


Education Requirements


  • Bachelor’s Degrees in Social Work, Human Services Field, Psychology, or related field preferred, Associate’s Degree in related field or High School Diploma/GED with a minimum of 2 years related experience


Experience Requirements


  • Minimum of 6 months of Service Coordination experience,  2 years of direct care service experience preferred
  • Per DDW Standards,  must be 21 years of age or older with one year of direct care service experience.


Other Knowledge, Skills and Abilities


  • Demonstrable organizational skills, including time management.
  • Requires effective oral and written communication skills, excellent interpersonal skills, and computer literacy in word and excel.
  • Requires ability to use a variety of office equipment: Fax, Copier, Mail, Computer, etc.
  • Bi-lingual a plus:  English/Spanish, English/Native American languages


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:


  • Manual dexterity needed for computer and phone work
  •  The physical environment requires the employee to work primarily inside, in temperature-controlled conditions. Some noise and interruptions are present.
  • Must be able to manipulate and operate office supplies and equipment.  Occasionally required to lift up to 25 pounds
  • May require need for flexible schedules, including occasional evening and weekend work
  • An automobile at his/her disposal; a valid, non-suspended NM driver’s license and a current automobile liability policy and continuous coverage
  • Must pass a pre-employment background check
  • No substantiation or criminal conviction of child abuse or neglect

Personal car usage and travel within the state required

Job Category: DD
Job Type: Full Time
Job Location: Cibola County Valencia County

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(505) 565-1614 or 1-800-474-4651